【H365】Customer Service Announcement during Spring Festival Holiday

In response to manpower adjustment factors during the Spring Festival period from 1/20 to 1/29
★Online customer service is suspended during the period, only customer service mailbox service is provided: [email protected]★
Recharge-related issues: 1-3 days reply processing
Major obstacles: 1-3 days to reply and deal with
General questions: reply after 1/30
Recharge problem report reminder:
1. Due to the time factor of the system’s account entry, wait for about 30 minutes after the recharge is completed, and the operation delay buffer time
2. If the account has not yet arrived, please provide the following information to speed up the inquiry
◆Screenshot of transaction details (detailed information screen)
◆Game account
◆Game name
◆Role name
◆Level
◆Server
◆ID number
◆Purchase product name
Impediment Issue Reporting Reminder:
1. Describe the content of the abnormal situation in detail
2. Provide abnormal related screenshots or videos and date and time
3. Game account, game name, role name, server, level, ID number